This website is owned and operated by CHICKS ON PICKS

These terms and conditions apply to all users of this website/service (henceforth referred as "you"), and are upheld at all times by CHICKS ON PICKS (henceforth referred as "we"). By using this website you agree to the terms as set out in this document, if you do not agree to any of these terms, please do not use this website.
Sales Enquiries: chickpick@btinternet.com

All goods and services are sold in accordance with The Consumer Protection (Distance Selling) Regulations 2000 (SI 2000 No.2334). The purpose of this regulation is to ensure that the consumer is given clear and accurate information about the goods and services supplied by the retailer to help give consumers confidence when buying online.
Use of this website constitutes acceptance of the terms and conditions laid out on this page.
Chicks on Picks, reserves the right to amend these terms at any time, without warning. All changes will be made current on this page.

Purchase of Goods
All orders made by you through www.chicksonpicks.co.uk, www.chicksonpicks.com, are subject to acceptance by us. In the circumstance we refuse your order, we cannot be held liable to any party.
After submitting an order to us we will send you an order acknowledgement email with your order number and details of the goods that you have ordered. Please note this email is an automated acknowledgement and is not an acceptance of your order.
Order acceptance and the completion of the contract between you the customer and Chicks on Picks will take place at the point of order dispatch, unless we have notified you otherwise, or you have cancelled your order in accordance with the terms set out in Section - Cancellations & Returns.
If we do not accept an order, a full refund will be processed.
The following are examples of why we may refuse to accept an order:
We cannot obtain authorisation from Paypal, your credit debit card issuer or suspect fraud
If there have been errors/issues with the description of the goods
If goods are no longer available.

Delivery of Goods
All orders will be sent as soon as physically possible, this will usually be within 24 hours of order, or under exceptional circumstances could be longer. This excludes Weekends, Public Holidays and Bank Holidays. Chicks on Picks reserve the right to amend delivery estimates at any point in the order process and any such changes will be notified in writing or verbal communication. In some cases, orders of excessive size, weight or value may take longer than the estimated time. We cannot be held responsible for delays in deliveries. Chicks on Picks will notify you of any such delays.
All custom pick orders are subject to manufacturing timescales and while we will give you an estimated delivery time we cannot be held responsible for delays occurring due to manufacturing or postal issues.
In the event of any issue with your order, such as errors in the stock levels, or clerical errors in the order process, we will notify you of a new dispatch date, or provide you with the option of an alternate dispatch date. We also may deliver some goods in several consignments but will not charge additional carriage for this. Chicks on Picks will not be liable to any party for items delivered outside the specified delivery estimates.
All UK deliveries are normally dispatched using First Class Post or Special delivery if order value is over a certain value or specifically requested and paid for by the customer. All European and International deliveries will be sent via First Class post (UK) unless specifically requested by customer, and cost to provide this service have been paid by customer
We do not deliver to alternative address details other than those supplied by the customer unless prior agreement has been made by Chicks on Picks to offer this service.
Standard Shipping Rates:
Returns
If you are unhappy with the product you have the right to return your goods to us, but must contact us within 7 days of receipt of goods informing us of this. Items returned will only be refunded for price of goods, no postal charges are refundable.

Damaged Goods All orders are pre-checked and are well packaged before dispatch. However, in the event of goods arriving damaged, any shipping damage must be reported within 24 hours of receipt. In this event, we will confirm the damage and if a claim is found valid a full replacement will be offered, or a full refund in the event that the goods are no longer in stock. We reserve the right to request additional photographic evidence in order to verify such claims. At the point of delivery, all goods become the responsibility of you the customer. From this point, you the Customer will be responsible for the safekeeping and correct use of all goods, Chicks on Picks, will not be responsible for any damage or fault arising from incorrect storage or use. The validity and conditions of any refund/return will be affected by any damage considered to be caused through misuse or neglect. We cannot be held responsible for damages caused by shipping or negligence if reported after 24 hours of the goods being delivered.

Cancellations & Returns
Under the conditions outlined in the Distance Selling Regulations, Chicks on Picks operates a 7 day returns policy, which allows UK and EU customers to cancel their order up to 7 days after receipt of their goods. If you wish to cancel your order during this 7-day period, please notify us in writing by letter or by email at chickpick@btinternet.com. A telephone call is not sufficient without the express approval of Chicks on Picks The right to return goods to us as mentioned does NOT apply in the following situations: If you wish to exercise your right to cancel this contract within the cancellation period, you should return the goods to us within a reasonable time period (normally within 14 days) and take reasonable care in doing as detailed in the The Consumer Protection (Distance Selling) Regulations 2000 (SI 2000 No.2334). The risk and cost of returning the goods to us shall be accepted by you unless you have notified us that the goods have arrived damaged or faulty (Section 3.4) and this has been verified by us. Upon cancellation of the contract we will credit your account with a full refund for the goods. Normally refunds are processed the same day if the goods haven't been dispatched or on the day of receiving the goods back, however, in any event, not later than 30 days after receipt of the cancelled goods. If you do not return the goods or do not pay the costs of delivery to us, we shall be entitled to deduct the direct cost of recovering the goods from the amount of the refund.

Description of Goods & Pricing
All our prices are shown in Pounds Sterling (GBP) and are displayed inclusive of VAT at the current rate of 20%. VAT is payable by all customers within the EU. Chicks on Picks does not take any responsibility for any import taxes, customs charges or administration fees payable on orders made outside of the European Union zone. It is the customer's responsibility to cover all charges related to Customs and the import of goods.
All our prices, descriptions and shipping charges are reviewed regularly and we endeavour to ensure that the prices and the information provided on our website are correct at all times. In the event of an error in the information provided by our website, Chicks on Picks will notify you of this error immediately. In the event that a price or shipping charge is incorrectly displayed, Chicks on Picks will offer you the product/service at the correct price, or a full refund. We are not under any obligation to honour an incorrect price.
Product images are for illustrative purposes only, Chicks on Picks cannot be held responsible for differences in the imagery and the actual product.

Site Usage / Service Access
Although we make every effort to ensure our website is available 24 hours a day, we will not be liable if, for any reason, our website is unavailable at any time due to maintenance, system failure or conditions outside our control.
From time to time, Chicks on Picks may link to third party websites to provide the user with third party content, including but not limited to, videos from youtube, images, comments, reviews or links. Chicks on Picks does not accept any liability for the suitability or incorrect use of this content and is provided solely as a guide for the customer. If you choose to view any third party content (including visit a 3rd party site or play a video) you do so at your own risk.

Copyright
You may download, use or print extracts from this site for your personal use only. Unless otherwise stated, the copyright and other intellectual property rights in all material on this website (including without limitation photographs, web designs & implementations, graphical images) are owned by Chicks on Picks or our licensors.
Product images or descriptions which we were created by Chicks on Picks remain the property of Chicks on Picks at all times and cannot by copied in any format under any circumstance without full written consent from Chicks on Picks.

Liability
Chicks on Picks and any of our owners, officers, directors, employees or shareholders will not be liable for any losses or damage that you suffer under the contract which were not a foreseeable consequence of breach of the contract. We are not responsible for indirect losses which were not considered at the time of the contract including, but not limited to, any loss of income or profits, loss of business or goodwill, loss of data, loss of opportunity.
We are not liable for losses that arise in connection with this website in any way or in connection with the use, inability to use or the results of use of this website, any websites linked to this website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this website or your downloading of any material from this website or any websites linked to this website.

Data Protection
By placing your order, you agree and understand that we may store, process and use data collected from your order process for the purposes of processing your order.
We do not see or store your card number when you purchase online. Circumstances beyond our reasonable control We will make every effort to perform our obligations under the Contract. However, we cannot be held responsible for delays or failure to perform if such delay or failure is caused by any circumstances beyond our reasonable control. In the event of a delay, we will perform our obligations as soon as reasonably possible.

Privacy Policy
We take customers' privacy and confidentiality very seriously so Chicks on Picks does not disclose buyer's information to any marketing third parties and takes every step to protect customer's data.
We use cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time - if you do not accept cookies you will be unable to use this website.